Refund Policy

Cryptocurrency payments cannot be reversed by a bank or card company, so there is no automatic chargeback. That puts the responsibility on us to be fair, and we take it seriously.

When a refund is due, we send it ourselves, as a new transaction from our wallet to yours. This policy explains exactly when that happens and how.

You are entitled to a full refund if:

• we cannot deliver your item, for example if it becomes unavailable after your payment is confirmed;
• we have not delivered within 7 days of your payment being confirmed, for reasons on our side;
• we cancel your order, for example because of a pricing error;
• you paid twice for the same order.

In these cases we also cover the network fee for sending the refund.

You sent more than the quoted amount

We deliver your order and return the difference.

You sent less than the quoted amount

Your order is held for review rather than cancelled. You can either send the remaining balance, or ask for what you sent to be returned. This most often happens when an exchange deducts its withdrawal fee from the amount.

You paid after your quote expired

Quotes last 30 minutes. If your payment arrived after that, please don’t pay again. Contact us instead. If the item is still in stock we will usually honour the original order; if not, we refund the payment.

We could not reach you for delivery

If we are unable to complete the trade after reasonable attempts over 14 days, we refund your payment, less the network fee for sending it.

• The item was delivered to the Roblox username on your order, including where that username was misspelled. Traded items cannot be taken back.
• You change your mind after the item has been delivered.
• After delivery, Roblox or Uplift Games changes the item, its value or rarity, resets or removes it, or takes action against your account.
• You lose access to your Roblox account after the item was delivered.

Email mythpetsofficials@gmail.com within 14 days of your payment being confirmed, from the email address on your account, and include:

• your order number, the 8-character code shown on your orders page;
• the transaction ID of your payment;
• the Roblox username on the order;
• what went wrong;
• the wallet address you want the refund sent to, on the same network and in the same currency you paid with.

Please double-check the wallet address. A refund sent to the address you give us cannot be recovered if the address is wrong.

• Same currency, same network. USDT (BEP-20) payments are refunded in USDT on BNB Smart Chain; Litecoin payments are refunded in LTC.
• Same amount of cryptocurrency. We return the amount of crypto you sent, not a re-calculated dollar value. USDT is pegged to the US dollar, but the dollar value of Litecoin can change between your payment and the refund.
• Timing. We review requests within 2 business days and send approved refunds within 5 business days, then email you the transaction ID so you can track it.

Reply to our email and tell us why. Every disputed refund is looked at again by a senior member of the team, and we will explain the outcome in writing. This policy forms part of our Terms of Service.

We may update this policy from time to time. Orders are always handled under the version in place when the order was placed, and the date at the top of this page shows the latest revision.